Common Sense™ Products (CSP) product quality is guaranteed. If, after purchasing a CSP product and using it for a reasonable time, a retail customer determines it to be unsatisfactory, the customer should return it to his/her CSP Member for replacement, credit or a full refund. This guarantee applies only to products that have not been misused, intentionally damaged, discontinued or outdated.
Customer satisfaction is CSP’s goal. If, for any reason, a customer is not 100% satisfied with a CSP product, Members should politely accept the return of any unused portion of the product and then return it to CSP within 90 days of the date of purchase from CSP for a refund/replacement with a receipt, as per CSP Product Return Procedures below. Members should promptly and professionally give the customer a full refund or replacement product. Subject to the Product Return Procedures, below, credit from CSP will be calculated at 100% of the price paid at purchase minus any rebates, commission paid on the product and shipping charges.
All returns must be authorized in advance by the Customer Service Department. Please call 1-800-527-5682 for a “Return Merchandise Account” (RMA) authorization number. All Return Merchandise Account (RMA) numbers should be clearly marked on the outside of any package that is returned to CSP. Boxes returned to CSP without a visible RMA number will not qualify for a refund and cannot be returned to the sender.
If a product is defective or damaged, it may be returned within 90 days of purchase to CSP for credit or replacement. Credit will be calculated at 100% less any rebates or commission paid on the product. CSP will reimburse a Member for shipping costs incurred for such returned product limited to the amount of ground UPS or regular mail only, or Priority/Mail for orders shipped from Hawaii, Alaska, Puerto Rico, or the Virgin Islands.
Shipping must be prepaid on all product returns. Returns will be issued to the credit card used at the time of purchase. Check or cash payment will be refunded via check. If a product is being returned due to defect or damage in transit or an order error on CSP part, the Member will be reimbursed for shipping costs as authorized by Customer Service.
NOTE: CSP reserves the right to refuse a refund or return if it suspects fraud, abuse or breach of any of these Policies and Procedures.
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