Shipping & Returns
Product Guarantee 100% Pure Satisfaction
The quality of Common Sense™ Products (CSP) is guaranteed. This guarantee applies only to products that have not been misused, intentionally damaged, discontinued, or outdated.
If, after purchasing a CSP product the customer determines it to be unsatisfactory, CSP will accept the return of any unused portion of the product within 90 days of the date of purchase for a refund, replacement, or store credit with a receipt, as per Shipping and Returns Policy. Subject to the Shipping and Returns Policy, CSP will calculate the transaction at 100% of the price paid at purchase minus shipping charges and restocking fees. Any Reward Points earned during the purchase will be deducted from the customer’s account. Any Reward Points redeemed during the purchase of the products will be refunded back to the customer’s account.
Product Return Procedure
All returns must be authorized in advance by the Customer Service Department. Please call 800-527-5682 or 310-320-0628 for a “Return Merchandise Authorization” (RMA) authorization number. All Return Merchandise Authorization (RMA) numbers should be clearly marked on the outside of any package that is returned to CSP. Boxes returned to CSP without a visible RMA number will not qualify for a refund and cannot be accepted to the sender.
· Order numbers are your proof of purchase. Please keep all invoices for reference, since the original order numbers and lot numbers are required for all returns.
· Discontinued, obsolete, seasonal, or special promotional products are not returnable for a refund/store credit.
· If CSP receives a return that has not been authorized, the products will be discarded, and no credit will be given.
· Authorized returns must be sent to CSP Home Office only.
Damaged Product
If a product is damaged in transit, it may be returned within 14 days of purchase to CSP for a refund, store credit or replacement. A refund or Store credit will be calculated at 100% of the price paid. Reward Points earned on the purchase will be deducted and Reward Points redeemed will be refunded back to the Customer’s account. CSP will reimburse for shipping costs incurred for such products limited to the amount of ground shipping for orders returned from Hawaii, Alaska, Puerto Rico, Guam, or the U.S. Virgin Islands.
Returns will be issued to the credit card used at the time of purchase. If a product is being returned due to defect or damage in transit or an order error on CSP part, shipping will be prepaid by CSP on all product returns as authorized by Customer Service.
NOTE: CSP reserves the right to refuse a refund or return if we suspect fraud, abuse, or breach of any of our policies and Procedures.
Shipping Methods
Unless otherwise specified, Common Sense™ Products (CSP) uses USPS, FedEx, or UPS Ground. The carrier used per shipment is up to CSP’s discretion and is determined by weight and distance. Your order will be processed within 24 - 48 business hours of the time you placed it (not including weekends or holidays) . Your package will be sent via ground delivery and is estimated to arrive within 3 to 5 business days (West Coast) from the day the order was shipped and is estimated to arrive within 5-7 business days (Mid West & East Coast). If you are interested in expediting your delivery, other available shipping options are available.
If expedite service is required: Next Day and 2nd Day is available at additional cost. The shipping cost is based on the weight and distance.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
NOTE: While we strive to meet all estimated delivery dates, please note these are estimates. Common Sense Products is not responsible for shipping delays caused by unforeseen events, carrier issues, or circumstances beyond our control, such as severe weather, customs, or carrier disruptions (a 'Force Majeure' event)
International Shipping Terms And Conditions
· Our website, www.commonsenseherbs.com, is headquartered in the United States. Our prices are shown in US currency.
· The Landing Cost (duties, taxes, and brokerage fees) are the sole responsibility of the receiving customer. Customs determine the Landing Cost.
· International Shipments cannot be marked as a “gift” or with altered prices.
· Due to individual country’s restrictions, some products may not be eligible for purchase, and you will not have access to add it to your cart.
· International Orders require 2-4 business days or more to process, depending on the location of the delivery.
· Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
· Once your order has been shipped, an email confirmation containing your tracking number(s) will be sent to your inbox.
· All orders must have a valid phone number and email address due to the possibility of delivery issues.
· Always familiarize yourself with your country’s mail/delivery regulations, restrictions, and hours of operation, etc.
Change Of Address
Customers who move should promptly notify CSP of their address change either by email, phone, or by logging into their CSP account. If a request for address change occurs after the order has been completed and shipped, additional shipping fees may apply. To change an address by telephone call 800-527-5682 or by email, contact Customer Service at info@commonsenseherbs.com.
Lost Order
Domestic Shipments are not considered lost until the 10th business day after the shipment of the order.
When ten business days have passed, and the order has not been delivered, CSP will track the order. Upon verification that an order has been lost or returned, CSP will contact the shipping carrier to open a claim. After 48 hours, if the package is unable to be found, we can either refund or reship your order at no additional cost.
Domestic Orders
Once your order has shipped, please allow up to 10 business days for delivery. If 10 business days have passed since shipment and your order has not been delivered, CSP will initiate a tracking inquiry with the shipping carrier. If the carrier verifies that the package has been lost or returned, CSP will file a claim on your behalf. If the package cannot be located within forty-eight (48) hours (2 business days) of the claim being opened, CSP will, at its discretion, either reship the order or issue a refund at no additional cost.
CSP is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
International Orders
International delivery times may vary due to customs processing, carrier delays, and local postal services. CSP is not responsible for delays caused by customs clearance, import regulations, or fees, duties, or taxes imposed by the destination country. Customers are solely responsible for ensuring that the products ordered comply with their country’s import regulations.
International orders are considered final sale. Once an international order has shipped, CSP is unable to guarantee delivery and does not offer refunds or replacements for packages that are delayed, lost, held, refused, seized, or destroyed by customs authorities, unless otherwise required by law.
In the event of an emergency, CSP can ship and bill a duplicate order before the claim process. When the original order is received by CSP Home Office, the credit will be applied.
Common Sense Products is not responsible for shipping delays caused by unforeseen events, weather, carrier issues, or circumstances beyond our control, such as severe weather, customs, or carrier disruptions (a 'Force Majeure' event)
Other Charges
CSP will assess a reshipping fee PLUS any applied fees by carrier or any other carrier bills for non-deliverable orders that are due to the Customer’s error. When applicable, reshipping fees will be added to the total cost of the invoice. The reshipping fee will be charged in any of the following situations:
1. The Customer moves without giving CSP prior notification of the new address, and the order is placed for delivery to the old address.
2. A Customer provides CSP with an incorrect address for a shipment.
3. The Shipping carrier is forced to correct the address.
4. The Shipping carrier is forced to reroute the order.
Order Information
1. Correct address, phone number, email.
2. Correct credit card information which includes, Correct Name (as printed on credit card), account number, expiration date, billing address plus zip code of credit card, and the (CVV) three-digit Security code (four-digit code for American Express credit cards).
3. Verification of product(s) to be shipped.
Order Processing Time (Domestic U.S Shipments)
Your order will be processed within 24 - 48 business hours (not including weekends or holidays) of the time you placed it. Your package will be sent via ground delivery and is estimated to arrive within 3 to 5 business days (West Coast) from the day the order was shipped and is estimated to arrive within 5-7 business days (Mid West & East Coast). If you are interested in expediting your delivery, other available shipping options are available. We would like to thank you in advance for your patience and for your cooperation.
Our order department closes at 4:30 pm (PST). You may place your order online 24/7. Most Shipping Carriers Deliver Monday thru Saturday, excluding holidays.
CSP Purchase Options Cancellation Policy
Orders may be canceled only if the cancellation request is submitted before the order has been processed or shipped. Once an order has entered processing or has been shipped, it cannot be canceled, modified, or refunded.
CSP processes orders promptly to ensure fast delivery; therefore, cancellation requests are not guaranteed. Customers are responsible for ensuring all order details, including shipping address, are correct at the time of purchase.
International orders and subscription renewal orders are final sale and are not eligible for cancellation once placed.
To request a cancellation of your order please contact us via phone at (310) 320-0628 or (800) 527-5682. Please provide us with your order number.
Once your cancellation request has been approved, you will receive a full product refund to your original method of payment within 3-7 business days.
Note: If the order you would like to cancel has been shipped, please refer to our CSP Return Policy.